Information Collection

MHBO.com is the sole owner of the information collected on http://www.MHBO.com.
MHBO.com collects information from our users at several different points on our Web site.

Registration

In order to use this Web site, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

General -- We ask you to provide certain identifying information to us before we supply any of our services. We do this to assure the reliability of our services and to prevent unauthorized access. Therefore, to use our products and services, you will need to register with us.

Registration -- As part of the registration process, you will be required to provide us with your contact and other personal information. The information requested will include your name, e-mail, your current address, date of birth, and telephone number.

MHBO.com Services -- When you elect to use our services, we will ask for the personal information (including name and address) we need in order to provide the services you requested and/or use the personal information you have provided as part of the registration process in order to provide such services to you.

Correspondence -- If you send us personal correspondence, such as e-mails or letters, we may collect such information into a file specific to you.

Web Site Usage Information -- Our servers automatically track certain Web site usage information. This information may include the URL of the Web site that you came from and the URL of the Web site you go to next. It may also include the type of browser you are using, your IP address, what pages you viewed on our Web site, and date-time stamp.

Cookies -- In order to constantly improve your experience on our site, we may use software tools or "cookies" to gather information about site visitors' browsing activities. A "cookie" is information sent from a Web site to a visitor's hard drive while he or she is visiting the site. It may enable the site holder to track how a visitor navigates through its site and the areas in which they show interest. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the site visited just before and just after the site. However, we only identify the site visitor if he or she voluntarily gives us personal identifying information online.

Our site uses cookies to keep track of your session ID. We may use cookies to deliver content specific to your interests or to track specific data that needs to be available on multiple Web pages. Cookies are necessary for the system to work properly.

Most cookies in use by our Web server are temporary and will be removed when the user logs out or is timed out by the server. However, a one-year persistent cookie is set so that we can identify a referring company and maintain that company's branding and special promotions. In some cases, if a visitor returns to the Web site after receiving a cookie, their browser sends cookie information back to the Web site. This is useful to the visitor if he or she has established a password at a particular Web site and wants to be identified by that site to perform a function or transaction. We may use cookies to evaluate our Web site. Cookies and Web usage information is compiled and analyzed on an aggregated basis and we do not link it to your personal information. We use this information to better develop our Web site to meet our users' needs.

Children -- Children are not eligible to use our products and services. By using our Web site, you represent to us that you are at least 18 years old. If you are under 18, please do not submit personal information to us.

Profile

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.

Third Party Advertising

The ads appearing on this Web site are delivered to users by Google Adwords, our Web advertising partner. Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

By opting into our SMS service for MHBO.com, you agree to receive reminders and confirmations related to our automated customer service agents. These messages will help keep you updated on your home search process and ensure smooth communication with us.

Message Frequency

Message frequency varies based on how often you interact with our services.

Opting Out

You can cancel this SMS service at any time by texting "STOP" to the provided phone number. Upon sending "STOP," we will confirm your unsubscribe status via SMS, and you will no longer receive SMS messages from us. If you wish to rejoin later, simply sign up again as you did initially, and we'll resume sending you relevant notifications.

Help & Support

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance. You can also reach out directly to our support team via email at sms.support@mhbo.com or call our toll-free number for immediate help.

Carriers Not Liable

Please note that carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data rates, contact your wireless provider.

Privacy & Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. However, information may be shared with subcontractors solely for support services like customer service. For privacy-related concerns, please visit our privacy policy at https://www.mhbo.com/info/privacy.

Message & Data Rates

Standard message and data rates may apply for both incoming and outgoing messages. Please check with your wireless provider if you have any concerns regarding your plan.

Contact Information

For additional assistance, feel free to contact us via email at support@mhbo.com.

Thank you for choosing MHBO.com. We're excited to help you with finding your next home, and we look forward to providing exceptional customer service.

MHBO.com Privacy Policy

At MHBO.com, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our automated customer service agents, including our SMS communications.

1. Information We Collect

We may collect and store the following types of information:

Personal Information: This includes information such as your name, phone number, email address, and any other information you provide when you engage with our services. Communication Information: We collect information about your interactions with our SMS services, such as the messages you send and receive, including responses to opt-in or opt-out requests.

2. How We Use Your Information

The information we collect is used to:

Provide, maintain, and improve our services. Send reminders, confirmations, and notifications related to our automated customer service agents services. Respond to your requests for support or assistance. Ensure smooth communication, such as confirming appointments and sending important updates.

3. SMS Communication and Opt-In Data

When you opt into our SMS service, we collect your mobile number and use it to send reminders, confirmations, and relevant updates regarding our services. You may opt out of these communications at any time by texting "STOP" to our service. For help, you can text "HELP" or contact us via the support channels listed below.

4. Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We take the security of your information seriously. We use reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee the complete security of your data.

6. Your Rights

You have the right to access, update, or request deletion of your personal information. You may contact us at any time to exercise these rights. Additionally, you may opt out of our SMS services by texting "STOP" to our number.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data privacy, please contact us at:

Email: privacy@mhbo.com
Phone: (415) 687-4867
Thank you for choosing MHBO.com. We are dedicated to safeguarding your privacy and ensuring your satisfaction with our services.

Form Disclaimer

I consent to receive SMS Notifications, Alerts & Occasional Marketing Communication from MHBO.com. Message frequency varies. Message & data rates may apply. Text HELP to (415) 687-4867 for assistance. You can reply STOP to unsubscribe at any time.

Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

These are the instances in which we will share users personal information: We DO NOT Share Personal Information with Third Parties.

Third Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

We partner with other third parties such as ibill to provide specific services. For example, when the user signs up for these particular services, we share names, or other contact information name, address, email address and credit card information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Business Transitions

In the event MHBO.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email send an email to our Help Desk.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This Web site contains links to other sites. Please be aware that we, MHBO.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. MHBO.com will automatically send the friend a one-time email inviting them to visit the site. MHBO.com stores this information for the sole purpose of sending this one-time email. The friend may contact the MHBO.com Help Desk to request the removal of this information from our database.

Chat Rooms, Message Boards, and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online — for example on message boards, through e-mail, or in chat areas — that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry — SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing".

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security at our Web site, users can send contact our Help Desk.

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the member information page or by contacting our Help Desk.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.